The Digital Insurer update email highlights the latest most-read, and most-watched content from across the TDI website.
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| | Customers for life in a digital world - Watch on-demand now
Do insurers need to start acting more like Amazon and Starbucks? Hear TDI's Simon Phipps, alongside Christopher Ong from iptiQ by Swiss Re, Farooq Hanif from Credit Suisse, and Clarence Lin from DBS Bank (pictured)
explore Customer Lifetime Value and its application in digital insurance, with framework analysis and examples.
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| | TDI Talks! Rupin Mago, omni:us, on AI and digital transformation
TDI's Pádraig Floyd interviews Rupin Mago, VP Sales Americas at omni:us (pictured), about his deep insights on digital transformation and artificial intelligence.
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| | InsurTech Analysis: Friendsurance
InsurTech SWOT analysis of Friendsurance, which operates on a peer-to-peer insurance concept and rewards small groups of users with a cash back bonus at the end of each year they remain claimless.
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| | The rise of digital ecosystems – outside perspectives and additional materials
A summary of materials found across TDI and externally for those wishing to deep dive further on the subject of ecosystems and gain additional perspectives.
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| | October Digital Insurance Library featured report: The Joy of CX
This report from Ember brings together data from other reports, interviews with industry leaders – from the world of insurance, data analytics and customer experience – alongside research conducted with UK consumers, to explore what insurers can do to improve their CX appeal.
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