This month we are featuring the ‘Connected Enterprise’. A topic that’s really all about customer focus in the extreme.
In Tom Robert’s KPMG article, he outlines the steps insurers can take to become Connected Enterprises. He sets out the case for why insurers should embark on this journey. What barriers they are likely to meet along the way. And the benefits they’ll reap as they become Connected Enterprises.
In Rick’s article this month, he homes in on Trov, Lemonade, and ZhongAn, as tangible examples of Connected Insurance Enterprises. He points out that, all these examples have been built from the outset with the digital customer in mind. Many incumbents try to emulate this experience, but as Rick highlights, the changes are only skin deep. They are likely to fail as incumbents neglect the core insurance
processes.
