This month’s Digital Insurer Library is a veritable smörgåsbord, featuring blockchain, health ecosystems, FRS17, artificial intelligence (AI) and distribution insights. And our featured report is from the recently launched TDI Academy, covering the future of personal lines, accompanied by a video discussion with the author, Frederik Bisbjerg. 

It offers interesting insights into the potential threats and, more importantly, the remedies available to insurers. 

KPMG looks at the future of digital banking, which throws the plight of, or opportunities for insurance companies – depending on how you look at it – into sharp relief. Banking is some years ahead in its digital transformation, so offers insights into the likely future landscape facing insurance. 

Meanwhile, a report from McKinsey offers hope for payers of healthcare claims in the here and now. It shows that technology is delivering opportunities that improve businesses and generate new revenue streams. 

There is also a report from KPMG into the deferment of the active date for FRS17. It offers plenty of context and sound guidance for the planning of its inception on 1 January 2022. 

A report from Capgemini gives a fascinating insight into the adoption of voice and chat assistants, not only by organisations, but in a wholehearted fashion by the consumer across multiple markets.

A paper from Cognizant looks at insurance ventures and the resources and skills that must be deployed to ensure such a project is a success. 

Meanwhile, PwC is examining the Indian market. The paper looks at the need for insurers to catch up with digital consumers and adopt a new distribution system that satisfies the need to place customers at its core. 

Finally, Infosys looks at the Chinese giant Ping An. It asks why the insurer has been so successful in developing ecosystems and products, and outlines the lessons to be learnt by incumbents everywhere.