Latest update from The Digital Insurer Library

Published: Mon, 03/11/19

The Digital Insurer Library Update

Pádraig Floyd

Digital Insurer Library Editor

padraig.floyd@the-digital-insurer.com

This month we are focusing on AI and machine learning as there is going to be a major play in these areas in 2019.
At the extreme margins, this will encompass the impact of driverless vehicles. Most of us won’t have much experience of this for some years, but it will begin to creep in to other areas of all our lives.
Not least in how consumers engage with their insurers, who are adopting these technologies rapidly to improve efficiency and deliver better outcomes.
Increasingly, that engagement will be brought into the home – or in the case of mobile devices wherever the consumer is.
As consumers interact with the internet of things, so they will generate data and that is going to get serious this year. Not only in well established, mature markets, but in places like India, so watch this space.
Blockchain finally seems to be gaining some traction. Though much of the chatter is being generated by consulting firms, they appear to be more confident that they have determined how the technology will improve their clients’ businesses.
With data comes power. And with power comes responsibility. The EU’s GDPR rules are likely to receive fresh reviews in a number of markets, not least the US. California has already taken the lead on this matter for its residents, but other jurisdictions are likely to review this too. It is also firmly on the agenda of a number of politicians in Washington.

Enjoy the edition!

Join our LinkedIn Group

Featured Report

Data science and AI trends to watch out for in India

Analytics India Magazine & Analytixlabs identify 10 key trends on how AI and data will impact and transform the Indian market over the coming year.

Read trend summary here

How auto insurance can adapt to changing risks

Leveraging IoT for new business models

Big data and AI executive survey 2019

Five vectors of progress in the internet of things

GDPR and developments in data privacy in 2018

Blockchain: Emerging use cases for insurance

AI integration – A better approach

Blockchain: Opportunities in emerging markets

Latest updates from across TDI

1. Blockchain & Insurance webinar: The end, or just the beginning? Register now

On Thursday, 28th March, 9:30 am (GMT), 5:30 pm (HK/SG time) join the TDI ChainGang and guests including Christoph Mussenbrock, Founder, Etherisc, Collin Thompson, CEO, Intrepid, and Ryan Rugg, Global Head of Insurance, R3 Corda (pictured) discuss Blockchain & Insurance: The end or just the beginning? Follow the link below to register and get more info on the webinar now.

2. InsurTech Insights - Insurance data risk and regulation

This month's edition of InsurTech Insights, in partnership with KPMG, aims to make sense of the data issues faced by the insurance industry and its regulators. Rick Huckstep looks at the InsurTech trend of insurance personalisation, while Meital Raviv from KPMG draws attention to how, in this time of innovation-driven change, insurers must remain vigilant of their regulatory responsibilities.

3. AI Powered Insurer webinar in April - Register now

On Tuesday, 30th April 2019, 9am (GMT), 4pm (HK/SG time), join us for this webinar on the theme of the AI Powered Insurer. Including Elisha Deol, Global InsurTech Manager, KPMG, Kaushik Raghunandan, Director, Digital & Innovation, KPMG Singapore, Gero Gunkel, Group Head of Artificial Intelligence, Zurich (pictured) and Hugh Terry from TDI. Follow the link below to register and learn more.

4. On-demand LIVEFEST 2018 conference session recordings from North America

Digital Transformation – Urgent or Too Late? - It’s a topic we’ve all been talking about for years, but in this session watch a panel ranging from startup founders to tech consultants ask what is the role of established carriers in the future world.

Watch here

Connected Car - The Future of Auto Insurance - The US auto insurance market is the largest in the world and the connected car opens this market up to many new players including car manufacturers, OEMs, telecoms, and tech giants like Amazon, Apple and Google. What does this mean for insurers?

Watch here

5. TDI/Consumer Intelligence research findings: Failure in UK to capitalise on digital insurance offers warning to rest of world

Joint research has found UK insurers are failing to take advantage of InsurTech and digital insurance developments and trail the US, Asia and Africa in terms of customer engagement. Insurers in other jurisdictions, particularly in rapidly developing markets should however pay attention to the UK experience to avoid making the same mistakes. See the full research results at the link below.

See the research findings

6. TDI TALKS! Preview with Tony Tarquini, Director of Insurance for EMEA @ PEGA

Watch a preview of TDI Talks! with Tony Tarquini, Director of Insurance for EMEA @ PEGA share his insights and thoughts on Digital and Proactive Customer Service.

7. Insurance Strategy: From Digital Wellness to Digital Therapeutics

TDI's Andrew Dart discusses the emergence of Digital Therapeutics. With its targeted disease focus and emphasis on clinical outcomes, it provides a strong ROI for insurers. However, while medical regulators and big pharmaceutical companies have already swung behind this trend, insurers are late and have failed to see the fundamental difference between Wellness and Digital Therapeutic apps.

8. Case Study: New generation chatbots boost sales by revolutionising the customer experience

Singapore is riding the crest of a wave of digital implementation across financial and government services. A beneficiary of digital transformation is, of course, the insurance sector, where InsurTech is beginning to make a breakthrough. One such example has been the development of robotic process automation (RPA) and AI at Etiqa in Singapore.

Read the case study

9. Read the latest Newswire updates

Keep up to date with all the latest global digital insurance news via our Newswire. Check out all this week's articles below, and follow us on Twitter @DigitalInsurer for daily updates.

View This Week's News

View in Browser!

DIGITAL INSURANCE LIBRARY SPONSOR

Our sponsors help us to deliver more and better content to our subscribers.

Find out how your company can sponsor us

SHARE WITH YOUR COLLEAGUES

If you enjoy The Digital Insurer please share this digest with your colleagues and they can also sign up for future editions (membership is free)