Artificial Intelligence (AI) is all around us, from Siri to self-driving cars, to facial recognition. Designed to perform specific tasks or functions, the current generation of narrow AI can outperform humans when it comes to routine activities. 

For this month’s InsurTech Insights (now in its 3rd year!), KPMG’s Paul Brenchley and Kaushik Raghunandan write from the perspective of AI enabled sales and service.

Rick Huckstep's article looks at the opportunity and the threat that AI poses for insurers. In his view the analogue Luddites that believe the old adages, such as nothing writes business faster than a Montblanc pen, have a short shelf life compared to the digital converts and the InsurTechs.